Privacy Policy

1. Information Collection

We collect information you provide directly to us, such as when you create an account, upload files, or contact us for support. This includes:

• Account information (name, email address, password)
• Payment information (processed securely through Stripe)
• Files and data you upload to the Service
• Communication preferences and support requests
• Usage data and analytics

We also automatically collect certain information when you use our Service, including IP address, browser type, device information, and usage patterns.

2. Use of Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process payments and manage subscriptions
• Send automated payment reminders and notifications
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve our Service
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure security

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Data Storage & Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest using AES-256
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our Service
• Provide personalized content and features
• Improve our Service performance

You can control cookies through your browser settings, but disabling cookies may affect Service functionality.

5. Third-Party Services

We integrate with third-party services that may collect information:

• Stripe: Payment processing and subscription management
• Email Providers: Sending automated reminders and notifications
• AI Services: Data extraction and processing
• Analytics: Usage tracking and performance monitoring

These services have their own privacy policies. We recommend reviewing them to understand how they handle your information.

6. Data Sharing

We may share your information in the following circumstances:

• With service providers who assist in operating our Service
• When required by law or to protect our rights
• In connection with a business transfer or acquisition
• With your explicit consent
• To prevent fraud or illegal activities

We require all third parties to maintain appropriate security measures and use your information only for the purposes we specify.

7. User Rights (GDPR/CCPA)

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

To exercise these rights, contact us at privacy@paradoc.app. We will respond within 30 days of receiving your request.

8. Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations. Specifically:

• Account information: Until account deletion or 3 years of inactivity
• Payment records: 7 years for tax and accounting purposes
• Uploaded files: Until you delete them or close your account
• Usage analytics: Aggregated data retained indefinitely

You can request deletion of your data at any time through your account settings or by contacting us.

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. International Users

If you are located outside the United States, please note that your information will be transferred to and processed in the United States. By using our Service, you consent to the transfer of your information to the United States and processing in accordance with this Privacy Policy.

11. Changes to Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Information

For questions about this Privacy Policy, contact Paradoc.app: